Service isn’t a new trend or fad. It’s always been key for equipment manufacturers. But it’s even more important today because there’s real pressure on the production manager and the engineering team to handle interventions quickly and get things done to a schedule – if they’re forced to shut down a piece of equipment, the whole show stops.
Food processors really need responsive service. They need immediate service and active preventative maintenance. Front and centre in this is CWM Automation who through “it’s not just automation” initiative is addressing this fact and is helping customers reduce lost production and increase machine availability.
Through its new adaptive approach to after-sales support the company is offering customers an individualised plan built around one of three core service options. Each of which has been carefully constructed to reflect the frequency and degree of service activity, the operating environment and production seasonality.
The PowerUP agreement is the perfect introduction to CWM up-time assurance, it reduces your operator learning curve and provides factory-recommended maintenance during your first year of new equipment investment.
Contact the after-sales support team today for a full run down on our NEW Maintenance and Support packages.